Grand Phoenix Fireplace

FREE SHIPPING *

• Includes fireplace body, bull nose hearth, chimney, firebox, 2 walls, 4 herringbone firebox liners; Logs sold separately
• Natural gas or propane burner sold separately (CGP-Burners)
• Choose from vented or vent-free
• Glass-fiber reinforced concrete construction
• Dimensions: 113"L x 36"W x 87"H; 1400 lbs; 15 pieces
• Made in the United States

The Grand Phoenix Fireplace will be a striking addition to your outdoor living space. This elegant fireplace is well designed and will bring warmth to you and your family while extending the seasons.

CLEANING:

Because the fireplace is constructed from GFRC, a concrete product, and the color is CAST all
the way through, you can clean the unit like you would other concrete surfaces. * The fireplace can be
hosed off to remove most of the dust. * Before re-sealing or to remove stubborn stains, the entire
fireplace should be thoroughly cleaned. Use CLR, a concrete cleaner which can be purchased from Home
Depot, and a nylon scrub brush, taking care to rise off the residue. Follow the instruction on the
package!
RE-SEALING: Your fireplace comes from the factory sealed with multiple coats of a non-glossy,
penetrating concrete sealer. Application of a similar product semi-annually is recommended, however
there is nothing that can protect against pollution and/or acid rain which could stain the finish. For best
results, perform during cooler AM/PM temperatures: *Clean the entire fireplace with CLR (information
above). *Allow fireplace to dry completely. *Apply masonry sealer to entire fireplace (a sponge works
well for this application).
SCREEN: If you have purchased a screen, although it has been powder-coated, it is still an iron product.
During long periods of moisture, screens should be stored away from the elements. If areas of rust
occur, they can be treated with any exterior rust-proof flat-black paint.
GFRC Product Care
AS with any surface, concrete components require regular maintenance and care. Certain guidelines
must be followed to preserve the concrete’s appearance and structural integrity.
-Scratches may occur due to usage. To minimize, avoid striking or dragging heavy, rough, or sharp
objects across the table top.
-Spotting and hairline cracks may occur due to nature of product and are not considered a
manufacturing defect.
-Concrete products are porous and susceptible to discoloration from liquids (especially oils and acidic
substances). During use, clean up any spills immediately to prevent any possible staining or damage to
the finish. Avoid allowing water (or any liquid/substance) to stand on the surface. Using coasters for
drinks is highly recommended.
-To clean the concrete, first wash with ta mild soap and water solution. For stubborn stains, a vinyl
brush may be used. Allow to dry. Annually, follow up with a masonry sealer in order to preserve the
finish.
Note: Like natural stone, concrete products will develop a patina when left outside. No two concrete
products are identically the same and the finish and texture will vary. Additional care instructions are
available for specific components, consult the product’s owner’s manual.

All orders qualify for free curbside shipping to the contiguous United States.

We ship smaller items via USPS, UPS, or FedEx. Larger and heavier items are shipped via LTL freight.

Order Processing:

After your order is placed, you will receive an email confirmation from us. As soon as your order is placed, we begin processing the order and arranging shipping. In-stock orders typically ship within 3-15 business days after your order is placed. We do not guarantee shipping transit times.

Shipping Transit Times:

Most items take 3-5 business days to deliver after they have left the warehouse. Shipping transit times are not guaranteed - they are estimates based on our experience. Please note that Some items may be on a pre order status if thats is the case we will contact you.

We strongly advise you not to schedule contractors until your order is fully delivered and all items inspected.

Freight Shipping:

If your item is too big and/or too heavy to fight in a normal postal carrier vehicle, your product will be shipped via a freight carrier. We reserve the right to choose which freight carrier delivers your shipment.

Freight shipping is more complicated than a regular postal carrier delivery. Here are some important things to know about freight shipping:

You must be physically present to accept delivery. The freight carrier will either call to schedule a delivery appointment or notify you before delivery. Freight shipments are dropped off at your curb.The driver is NOT expected to deliver your items to your front door, garage, back yard, etc. It's a good idea to have other people there to help you move the shipment.

Extra charges may apply if redelivery needs to be arranged because nobody was at the delivery location. You must sign for the shipment upon acceptance.

Marvellesures wants to ensure a fair shopping experience for all of our customers - please review our store policies carefully. By purchasing from us you argree to the terms set forth in our store policies.

If you are not satisfied with your purchase, your product might be eligible for a return.

Please note that some items may have restocking fees please read the description of the item of the prior to placing an order , And it is your responsibility for shipping costs. This includes the shipping costs incurred by Marvellesures to ship the items to you and the return shipping costs. Additionally, you are responsible for the credit card processing fees associated with the transaction.

Please note we can ONLY process returns for unused, unopened products that are still in the original manufacturer packaging with all manuals, accessories, packing slips, and packing materials.  Items must be unused, unassembled, and must be returned in the original packaging within 30 days of delivery. There are absolutely no exceptions.

Items that are NOT eligible for returns include the following:

- Used items, opened items, or items that have been removed from original packaging.

- Items that have been assembled or installed.

- Clearance, custom made, or made-to-order products.

- Items that are not returned within 30 days of receipt of delivery.

- Items that are noted "not returnable" in the item description.

- Items that you ship to us without receiving an a Return Approval.

If your item(s) are unused, unassembled, and still in original packaging and are not otherwise ineligible for a return, you can request a return by sending an email to info@Marvellesures.com.

You will receive a return email from us either approving the return or requesting more information.  Please note the following terms and procedure for approved returns:

You are responsible for shipping costs associated with the return.  Original shipping charges paid by you are also ineligible for a refund.

Once your return is approved, we will send Return Approval with shipping labels and instructions on how to ship your return. After your return is received and inspected, we will issue your refund, less shipping costs and charges associated with the return. After inspection, we will issue a refund.