Grand Phoenix Fireplace

FREE SHIPPING *

• Includes fireplace body, bull nose hearth, chimney, firebox, 2 walls, 4 herringbone firebox liners; Logs sold separately
• Natural gas or propane burner sold separately (CGP-Burners)
• Choose from vented or vent-free
• Glass-fiber reinforced concrete construction
• Dimensions: 113"L x 36"W x 87"H; 1400 lbs; 15 pieces
• Made in the United States

The Grand Phoenix Fireplace will be a striking addition to your outdoor living space. This elegant fireplace is well designed and will bring warmth to you and your family while extending the seasons.

CLEANING:

Because the fireplace is constructed from GFRC, a concrete product, and the color is CAST all
the way through, you can clean the unit like you would other concrete surfaces. * The fireplace can be
hosed off to remove most of the dust. * Before re-sealing or to remove stubborn stains, the entire
fireplace should be thoroughly cleaned. Use CLR, a concrete cleaner which can be purchased from Home
Depot, and a nylon scrub brush, taking care to rise off the residue. Follow the instruction on the
package!
RE-SEALING: Your fireplace comes from the factory sealed with multiple coats of a non-glossy,
penetrating concrete sealer. Application of a similar product semi-annually is recommended, however
there is nothing that can protect against pollution and/or acid rain which could stain the finish. For best
results, perform during cooler AM/PM temperatures: *Clean the entire fireplace with CLR (information
above). *Allow fireplace to dry completely. *Apply masonry sealer to entire fireplace (a sponge works
well for this application).
SCREEN: If you have purchased a screen, although it has been powder-coated, it is still an iron product.
During long periods of moisture, screens should be stored away from the elements. If areas of rust
occur, they can be treated with any exterior rust-proof flat-black paint.
GFRC Product Care
AS with any surface, concrete components require regular maintenance and care. Certain guidelines
must be followed to preserve the concrete’s appearance and structural integrity.
-Scratches may occur due to usage. To minimize, avoid striking or dragging heavy, rough, or sharp
objects across the table top.
-Spotting and hairline cracks may occur due to nature of product and are not considered a
manufacturing defect.
-Concrete products are porous and susceptible to discoloration from liquids (especially oils and acidic
substances). During use, clean up any spills immediately to prevent any possible staining or damage to
the finish. Avoid allowing water (or any liquid/substance) to stand on the surface. Using coasters for
drinks is highly recommended.
-To clean the concrete, first wash with ta mild soap and water solution. For stubborn stains, a vinyl
brush may be used. Allow to dry. Annually, follow up with a masonry sealer in order to preserve the
finish.
Note: Like natural stone, concrete products will develop a patina when left outside. No two concrete
products are identically the same and the finish and texture will vary. Additional care instructions are
available for specific components, consult the product’s owner’s manual.

All orders qualify for free curbside shipping to the contiguous United States.

We ship smaller items via USPS, UPS, or FedEx. Larger and heavier items are shipped via LTL freight.

Order Processing:

After your order is placed, you will receive an email confirmation from us. As soon as your order is placed, we begin processing the order and arranging shipping. In-stock orders typically ship within 3-15 business days after your order is placed. We do not guarantee shipping transit times.

Shipping Transit Times:

Most items take 3-5 business days to deliver after they have left the warehouse. Shipping transit times are not guaranteed - they are estimates based on our experience. Please note that Some items may be on a pre order status if thats is the case we will contact you.

We strongly advise you not to schedule contractors until your order is fully delivered and all items inspected.

Freight Shipping:

If your item is too big and/or too heavy to fight in a normal postal carrier vehicle, your product will be shipped via a freight carrier. We reserve the right to choose which freight carrier delivers your shipment.

Freight shipping is more complicated than a regular postal carrier delivery. Here are some important things to know about freight shipping:

You must be physically present to accept delivery. The freight carrier will either call to schedule a delivery appointment or notify you before delivery. Freight shipments are dropped off at your curb.The driver is NOT expected to deliver your items to your front door, garage, back yard, etc. It's a good idea to have other people there to help you move the shipment.

Extra charges may apply if redelivery needs to be arranged because nobody was at the delivery location. You must sign for the shipment upon acceptance.

Marvellesures Return Policy Highlights:

At Marvellesures, we prioritize a fair shopping experience for our valued customers. To ensure clarity, please familiarize yourself with our store policies before making a purchase.

Key Points:

1. Purchase Agreement:

By making a purchase, you agree to abide by the terms outlined in our store policies.

2. Product Satisfaction and Returns:

• If dissatisfied, your product may be eligible for return.
• Some items may have restocking fees - review item descriptions before placing an order.

3.Responsibility for Costs:

• You are responsible for shipping costs, including both initial and return shipping costs.
• Additionally, credit card processing fees are your responsibility.

4. Return Eligibility:

• We ONLY process returns for unused, unopened products in original packaging with all accessories.
• Items must be unused, unassembled, and returned within 14 days of delivery with no exceptions.

5. Non-Returnable Items:

The following items are NOT eligible for returns:

• Used, opened, or items removed from original packaging.
• Assembled or installed items.
• Clearance, custom made, or made-to-order products.
• Items not returned within 14 days of receipt.
• Items labeled "not returnable" in the item description.
• Items shipped without receiving a Return Approval.

6. Return Request Process:

• If your item(s) meet return criteria, request a return via email to info@Marvellesures.com.
• You'll receive an email either approving the return or requesting more information.

7. Approved Returns Procedure:

• You are responsible for return shipping costs.
• Original shipping charges are ineligible for refund.
• Upon approval, we'll send Return Approval with shipping labels and instructions.
• After receiving and inspecting the return, a refund will be issued, less shipping costs and associated charges.

We appreciate your understanding and cooperation. If you have any inquiries, contact us at info@Marvellesures.com